Guide - How to Return a Product

For product return shipment, please pack the product as well as possible to avoid any damage during delivery. The return shipment is free of charge for you.

To order the return shipment, go to:

Follow TNT instructions and book the pickup order.

Fill in the return address:

Company: Safera Oy
Contact: Niko Pietikäinen
Phone: +358 50 356 1235
Street and number: Tekniikantie 4, B-talo, 4krs
Postal code and town: 02150 Espoo
Country: Finland

Fill in the following information:

  • As a reference, write the Freshdesk ticket number
  • For payment method, select receiver as payer and enter Safera contract number (34542)
  • As service, select Economy Express
  • Note! If you are located outside of EU, you need to fill commercial invoice for customs. Also write in additional information: No commercial value. Return of used / defective material for inspection.

Print delivery documents and wait for the pickup.

If you face any problems or need assistance, you can call TNT local customer service for help or contact our customer help.

Safera Oy
+358 50 356 1235
Tekniikantie 4, B-talo, 4krs
02150 Espoo

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